Scope and provider
These terms govern monotro.si and the booking, payment and attendance of training, seminars and related services supplied by MONÓ TRO d.o.o., Kidričeva cesta 6b, 4000 Kranj, Slovenia. Contact us at info@monotro.si or +386 (0) 59 05 00 30.
Programme-specific terms or an individually accepted offer prevail. Mandatory consumer rights always remain unaffected.
Programme information
The relevant programme page or accepted offer sets out the content, trainer, date, format, location, fee, VAT and any special conditions. Obvious technical or typographical errors are not binding; we will provide corrected information before performance or charging.
Booking and contract formation
Bookings may be submitted online, by email, phone or as otherwise agreed. The applicant is responsible for accurate information and for having authority to register other participants or an organisation.
An automatic email confirms receipt only. A contract is formed when MONÓ TRO expressly accepts the booking, the client accepts an offer or pro forma invoice, or the parties otherwise agree the essential terms.
Fees and payment
The fee shown for the programme or in the accepted offer applies. Unless stated otherwise, payment is due three business days before the event. Slovenian budget users are generally invoiced electronically after the event with a 30-day payment term. Instalments require prior written agreement. Discounts apply only when expressly published or agreed.
Cancellation or substitution
Send cancellation to info@monotro.si. Unless programme-specific terms state otherwise, cancellation is free up to two business days before the start; a later cancellation or non-attendance may be charged in full. A suitable substitute may attend at no extra cost if notified in advance. Recordings are supplied only when expressly offered.
Verified exceptional circumstances will be considered reasonably and individually.
Consumer withdrawal
A consumer entering a distance contract generally has 14 days to withdraw by emailing us or writing to our address. If performance begins at the consumer's express request during that period, a proportionate amount may be due. The right may end after full performance with the required prior consent and acknowledgement, and statutory exceptions may apply to leisure services scheduled for a specific date. Mandatory law determines each case.
Changes or cancellation by MONÓ TRO
We may reasonably change the trainer, date, location or format, or postpone or cancel due to low enrolment, illness, force majeure or technical problems. We will notify participants promptly. If we cancel without a suitable alternative, prepaid fees are refunded. A participant may reject a material change and request a refund.
Online delivery
Participants provide their own compatible device and connection. Access credentials are personal and must not be shared. Recording, photography or public retransmission is prohibited without written permission. If we plan to record, participants will receive advance privacy information.
Materials and intellectual property
Website and course materials are protected. They may be used for personal learning and authorised internal work only. Reproduction, sale, public distribution, modification or use in competing training requires prior written permission, except where the law expressly permits use.
Liability
Training is prepared professionally but is general information and does not replace individual legal, tax, accounting, medical or other expert advice. Nothing excludes liability where exclusion is prohibited by law.
Complaints and disputes
Send complaints to info@monotro.si. We will respond without undue delay. MONÓ TRO does not recognise a specific consumer ADR provider unless mandatory law requires otherwise. Slovenian law applies, without limiting mandatory consumer protections.
Final provisions
These terms apply from 24 August 2026. The version in force when a contract was made remains applicable unless a later change benefits the client or is required by law.